The player from Austria had deposited €100 into the casino via Cash to Code, but she had not received confirmation or the funds after 24 hours. The deposit status indicated it was waiting for a response from the casino, leading her to feel that the site was unfair and not properly communicating. The issue was resolved when the player was advised to contact her payment provider for an investigation, and she marked the complaint as resolved after receiving guidance. The Complaints Team confirmed the resolution and expressed willingness to assist with any future issues.
Fonbet Casino - Player’s deposit has been delayed.
Resolved
Our verdict
Case closed
Amount: €100
Fonbet Casino
Safety Index:HighCase summary
Discussion
Public
Public
4 months ago
Translation
Terméscetes! This is the same as:
I'd like to share my experience with the site: Yesterday at 3 p.m., I deposited €100 via Cash to Code. I was told in the chat that the deposit would be processed within 24 hours, but I haven't received a confirmation email, and the money still hasn't arrived. The status on Cash to Code shows that they're waiting for a response from the casino, but nothing has happened so far.
I'm very disappointed because I feel the site is unfair: Winners are banned, while the guru gives the site an 8. I want my deposit to finally be credited and for fair communication. This situation is terrible and, in my opinion, not normal.
Automatic translation:
Public
Public
4 months ago
Important Notice:
Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.
If anything seems suspicious, please contact us directly. Stay safe.
Dear Chris_88,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.
If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.
I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.
Thank you for your understanding.
Best regards,
Veronika
Public
Public
4 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Chris_88,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Veronika
