The player from Hungary is facing issues with a withdrawal of approximately 400,000 HUF from Fonbet, which remains unpaid despite completing the KYC verification process. He has contacted customer support multiple times without receiving clear answers and has filed a complaint on AskGamblers that went unresolved due to Fonbet's lack of response.
Fonbet Casino - Player is struggling with delayed withdrawal and KYC verification.
Opened
Current status
Waiting for Casino Guru to reply
6d 17h 38m 15s
Fonbet Casino
Safety Index 6.3 Below averageCase summary
Discussion
Public
Public
7 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
7 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Fonbet Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Is your player's account accessible? Can you log in?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Any other evidence may be shared with me via email at tomas@casino.guru, or you can post screenshots here.
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
