Foggy Star Casino - Player's struggling to withdraw their winnings.

Hello. I have a problem with FoggyStar Casino and I hope you will help me solve it. I registered there some time ago and made a few small deposits. In general, I don't make big bets and I play rather carefully. So, I won an amount of 300 EUR and when I tried to withdraw them, a problem occurred. I get a refusal when I try to withdraw winnings, and casino representatives do not answer my questions. I absolutely do not understand what the problem is since my documents have been approved and my account has been fully verified. I hope for your help. Thanks.

Dear Parley,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Did the casino confiscate your winnings or are they still in your account?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi! Thank you for responding so quickly. The casino has already contacted me and withdrawn the money. Apparently, the complaint worked. Thank you for your help, have a nice day!

Dear Parley,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina,

Casino.Guru