Flappy Casino - Player’s winnings haven’t been received yet.

Ich habe 15.000€ gewonnen und die Auszahlungslimits sind sehr gering.

in den AGB’s wird es nicht eindeutig angesagt aber nach dem Gewinn habe ich erfahren, dass mein Antragslimit bei 500€ am Tag und 3.000€ im

Monat liegt.

flappy Casino plant Auszahlungen immer nur dienstags und einmal die Woche ein! Und dann 500€!

so kann ich nicht mein 3.000€ Limit erreichen und warte über 7 Monate auf die Auszahlung! Das ist hinhaltetaktik und widerspricht den AGB’s!

Ich warte 15 Werktage auf eine Auszahlung und laut AGB’s werden diese mit 1-3 bzw. bis 5 Werktage benannt. Ich bin voll KYC geprüft und möchte schnellere Auszahlungen. Support@ reagiert gar nicht auf meine mails und der Chat sendet nur vorgefertigte Texte

Dear gameon41,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hallo

die Verifizierung ist komplett abgeschlossen.

es wird bewusst verzögert und immer nur eine Auszahlung pro Woche vorgenommen. Somit ist eine Auszahlung des eh schon geringen Limits gar nicht möglich.

auf Nachfrage wird mir dann der Zeitraum der Auszahlung genannt und diese ist immer dienstags. Es ist also eine Strategie und hat nichts mit den Zeiten in den Geschäftsbedingungen zu tun.

bei meiner letzten Beschwerde hatte der Mitarbeiter die Auszahlungen beschleunigt und es sollte auch so beibehalten werden.

wie soll man seine Gewinne denn auszahlen bei diesen Regeln und taktiken? Jemand der 50.000€ gewinnt, muss 1,5 Jahre warten, bis das Geld ausgezahlt wird. Das kann doch nicht sein

Dear gameon41,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Die Auszahlungen mit Antrag 16.6. und 18.6. sind weiterhin offen und es kam nichts

Ich habe gestern eine Zahlung über 500€ erhalten.

die vom 18.6. ist weiterhin pending.

ich habe nun auch 3 Auszahlungsanfragen offen und kann keine weitere beantragen. Durch die lange Wartezeit kommt man immer in Rückstau.

ich bitte das Casino die Auszahlungen gemäß den Geschäfts Bedingungen zu bearbeiten und nicht beabsichtigt zurückzuhalten

Guten Tag,

wie ist denn das weitere Vorgehen? Ich hatte erneut mitbekommen Casino geschrieben und gefragt, wann die Auszahlungen stattfinden sollen. Leider wird mir dazu nichts weiteres gesagt

Thank you very much, gameon41, for providing all the necessary information. I will now transfer your complaint to my colleague Martina (martina.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear gameon41,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Flappy Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Das ist exakt das Problem hier! Man bekommt keine konkrete Antwort und ich hab weiterhin 3 Anfragen offen die nicht bearbeitet werden

Dear CasinoGuru Team and gameon41,

Thank you for reaching out and allowing us the opportunity to clarify the situation regarding the player’s withdrawals. We understand how important timely payouts are, especially following a significant win, and we regret any frustration this has caused.

We would like to reassure you that the withdrawals are being processed strictly in line with our Terms & Conditions, which the player accepted upon registration. The player has been informed on several occasions about the applicable withdrawal limits and how these are determined based on account activity and VIP level.

As outlined in clause 9.4.1 of our Terms & Conditions:

• "Depending on Your VIP level, the maximum withdrawal limits are determined as follows: per transaction: up to €2,000; per day: up to €2,000; per week: up to €5,000; per month: up to €10,000 (or currency equivalent)."

It is important to note that these are "up to" limits, which vary depending on the player’s current account level. In this case, due to low activity on the player’s account, their account remains at a lower level, which results in correspondingly lower withdrawal limits being applied.

If the player demonstrates new regular activity on their account, their level should increase, and with it their withdrawal limits.Additionally, as the player’s winnings exceed €10,000, clause 9.4.2 applies:

• "If You win more than €10,000, FlappyCasino reserves the right to divide the payout of Your winnings into monthly installments of maximum €10,000 until the amount is paid in full."

These measures are in place to support a secure and sustainable payout process for both the player and the platform.

We remain committed to processing the player’s withdrawals in accordance with the applicable limits and Terms & Conditions.

Kind regards,

Flappy Casino Team

Es geht nicht nur um die Limits, sondern um die extrem langen Bearbeitungszeiten.

3 Wochen ist doch einfach nur Taktik und nicht ok.

ich kann gar keine Anfragen mehr stellen weil seit einer Woche wieder 3 Anfragen offen sind und nichts passiert

Thank you, everyone, for your involvement.

Dear Flappy Casino Team,

Could you please confirm if I understand correctly: according to your terms, a maximum of €10,000 can be withdrawn per month?

Given that the player gameon41 has had three pending withdrawal requests for over three weeks now, does this mean these will be processed and paid out in the coming days, as the one-month period will soon be complete?

Thank you in advance for your clarification and assistance.

Ich bekomme im Monat maximal 2.000€ ausgezahlt - was ein Witz ist

Dear Flappy Casino Team,

According to your stated terms, the withdrawal limits are €2,000 per day and €10,000 per month. Could you please explain why the player has only received €2,000 over the course of nearly a month?

If your withdrawal policy has changed or if different limits are now being applied to individual players, we would appreciate clarification.

We kindly ask for your explanation so we can understand the situation accurately and ensure fair and transparent information is shared with our users.

Thank you in advance for your cooperation.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Das ist leider typisch - man wird nur hingehalten und alles wird verzögert

das Casino ist nicht zu empfehlen

We are currently discussing the issue with the casino team, and there are still a few aspects that remain unclear to us.

Thank you for being so patient.

Dear gameon41,

can you please give us an update? Have you received your withdrawals?

I have an information from the casino, that they keep paying you.

Can you please give me an update what is the remaining amount?

Hallo, es sind noch 5500€ offen. Ich habe einige Einsätze gemacht und bin im Level kaum gestiegen. 4000€ und am Anfang von Level 3. Das ist ein Witz. Man muss 40.000€ umsetzen um bessere Auszahlungen zu bekommen.

es wurden Auszahlungen vorgenommen - weiterhin mit langer Wartezeit. Zumindest wurden nun teilweise 2 Transaktionen die Woche gemacht, keine Ahnung ob das aber auch weiterhin so bleibt

Hopefully, it will continue.. I will keep the complaint opened until you are paid out.

Please keep us informed!

Dear gameon41,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hallo - bislang läuft es weiterhin gut und ich denke die Kommunikation hier hat geholfen

I am so glad to hear that! Please keep me informed!

Dear gameon41,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Martina
Casino.Guru