The player from Germany has requested a withdrawal of €1998 after several deposits totaling €1550, but his account is blocked due to an alleged duplicate account issue. He is awaiting a response from Flappyvcasino while requesting evidence to clarify the situation, but he no longer has access to his profile.
Flappy Casino - Player’s account has been closed.
Opened
Current status
Waiting for player to reply
6d 23h 4m 15s
Flappy Casino
Safety Index 8.7 HighCase summary
Discussion
Public
Public
19 hours ago
Translation
Hello, last week I made several deposits totaling €1550 and managed to win €1998. I then requested a withdrawal to my bank account. Unfortunately, my account was blocked due to an alleged duplicate account. I contacted Flappyvcasino and explained that I have my own bank account, e-wallet, and household. I am now waiting for their response. I have requested evidence and would like to clarify the situation.
Unfortunately, I no longer have access to my profile at the casino.
Thank you, best regards
Automatic translation:
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55 minutes ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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55 minutes ago
Dear Shqipon,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.
- Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
- Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards
Kristína
