The player from Germany reports that despite notifying the casino of his gambling addiction two days prior through email and live chat, he was still allowed to deposit approximately €350. He feels that the casino's lack of action regarding his situation reflects poor player protection and is seeking assistance to resolve the matter.
Flagman Casino - Player's gambling issue is not addressed by casino.
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Waiting for Casino Guru to reply
1d 14h 52m 44s
Flagman Casino
Safety Index:HighCase summary
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5 days ago
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5 days ago
Hello,
Thank you very much for submitting your complaint. I am truly sorry about your negative experience with Flagman Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you received any responses from the casino via email regarding your self-exclusion requests?
- If you did not receive any replies via email, have you tried reaching out to the casino through live chat or other official communication channels?
- Could you please confirm whether you have passed the KYC verification in this casino?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
