The player from Germany has his account blocked after winning approximately 200 euros following a 30 euro deposit and completing the document verification process. He seeks assistance to access his account and receive his winnings, as he has not violated any terms and conditions.
Flagman Casino - Player’s account is closed without explanation.
Opened
Current status
Waiting for Casino Guru to reply
4d 12h 26m 43s
Flagman Casino
Safety Index:HighCase summary
Discussion
Public
Public
4 days ago
Translation
Hello Casino Guru Team,
I have a problem with Flagman Casino.
I deposited 30 euros and won approximately 200 euros, which I have requested to be paid out.
The documents I uploaded were quickly verified and I received a verification confirmation.
A short time later, I wanted to check my withdrawal status but couldn't log in. I contacted live chat and was informed that my account was blocked. I hadn't violated any terms and conditions, and my account had been verified shortly before.
Could you please help me to receive the payout and regain access to my account?
Thank you in advance.
Best regards
Pawel
Automatic translation:
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2 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 days ago
Dear Pawelss,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you accumulate your winnings with or without an active bonus?
- Please send any relevant communication between you and the casino to jean.s@casino.guru.
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Jean
