Flagman Casino - Player claims that payment has been delayed.

On 29.09, I deposited €517 into my account and later requested a withdrawal of €400 after playing and losing part of my balance. My withdrawal has been delayed, and I was informed that my account is "under review for sports betting activity."

I would like to highlight the following points:

I previously deposited around €900 and successfully withdrew €1,000 approximately a month ago. That withdrawal was processed within minutes and without any issues.

I have always complied with your terms and conditions, and my account was verified during previous withdrawals.

The current explanation for the delay does not appear justified, especially as my sports betting activity was reviewed and approved in the past.

It is concerning that my withdrawal is being delayed despite a history of smooth transactions. I kindly request that my withdrawal of €400 be processed immediately.

I dont have any active bonuses and Im 100% verified [kyc]

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and does, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

over a week passed I still dont got my money

Dear DAwidooo,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi still nothing my withdrawal is pending on flagman casino

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please let us know if the casino has already completed the review of your sports betting activity?

Have they given you any estimated time for when this process should be finished?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

no they did not. on 29th of september they said that check will take 72h after that they said it will be 31 days max. But I dont see any reason whys that couse I literally lost money there I did not won anything at this point since im 117 euro negative. I didnt save any transcripts with casino but whenever I go to live chat they saying that is ongoing check and they cant withdraw my money yet. Also the point of terms they reffering to is from terms about sportsbook, I did not played sports book with this depoist only the previous one deposit I played sports and they withdraw my money in minutes. I dont understand why they make it so difficult I did nothing wrong

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Martina (martina.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear DAwidooo,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Flagman Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Hello dear player and Casino Guru representatives! Player's account is subject to additional verification due to paragraph 10.4 of the terms and conditions, that is

The Flagman Sportsbook platform has the right to limit the ability to withdraw funds for up to 31 calendar days in order to verify an account for signs of unfair play. The methods and results of verification of gaming activity are confidential.

Best regards,

Flagman Casino

yes but agent on your chat said to me that its check is over and withdrawal doesnt has to be 31 calendar days on hold. Maybe I didnt understand him at something

Dear Flagman Casino Team,

can you please let us know the results of your investigation? Is the player verified?

Hello dear player and Casino Guru representatives! We checked all the chats with the support and the player, and not a single agent informed him that the check was completed. The player's account is still undergoing additional verification.

Best regards,

Flagman Casino

Dear Flagman Casino Team,

Thank you very much for the update!

We would appreciate it if you could kindly prioritize this case and inform us as soon as possible once there is any progress. Thank you in advance for your time and assistance.

I have asked on the chat casino agent if everthing with my account is okay he said yes...

That´s sounds good! And are you able to make a withdrawal request?

Hello dear player and Casino Guru representatives! Additional account verification is completed, the player can withdraw money.

Best regards,

Flagman Casino

Dear Flagman Casino Team, thank you for the update!

Dear DAwidooo,

can you please give us an update? Have you requested and received your withdrawals?

Dear DAwidooo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Martina
Casino.Guru