The player from Germany reports that a VIP manager at Fiji Casino encouraged him to deposit money despite disclosing his gambling addiction. He seeks a refund of his deposits made after this disclosure and states the manager is also involved with Palace Casino, where similar actions occurred.
FijiCasino - Player seeks refund after account is exploited.
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Waiting for Casino Guru to reply
6d 5h 26m 28s
FijiCasino
Safety Index:Above averageCase summary
Discussion
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2 days ago
Translation
Hello, I played at Fiji Casino and was in constant contact with a VIP manager named Valeria via WhatsApp. I clearly informed the manager about my gambling addiction, and she subsequently encouraged me to deposit more and more money and gave me bonuses. I want my deposited funds back, which were made after I disclosed my gambling addiction. And yes, the manager is authorized to close accounts. I will provide you with the entire WhatsApp chat as proof. Furthermore, I was also able to deposit funds at Palace Casino, their sister casino, and the same manager is responsible for that casino as well. There, too, the manager was aware of my gambling addiction and exploited it, encouraging me to deposit money and awarding me bonuses.
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19 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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19 hours ago
Dear Hans1616, thank you very much for submitting your complaint. I am truly sorry about your negative experience with FijiCasino. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you received any responses from the casino regarding your self-exclusion requests?
- Could you please confirm whether you have passed the KYC verification in this casino?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
