FijiCasino - Player’s withdrawal is delayed.

I need assistance with a delayed €2,000 withdrawal from FijiCasino7.com.

I requested a €2,000 withdrawal by bank transfer on September 3, 2026 at 23:06. The withdrawal is still showing as "Processing" in my casino account.

As of September 18, 2026, the withdrawal has been processing for 15 days.

My account is fully KYC verified, and the casino account clearly shows that the KYC verification has been completed.

I have contacted FijiCasino regarding the delayed withdrawal and have been trying to obtain information about the status and reason for the delay. Despite this, the withdrawal has still not been completed.

The casino account currently shows the €2,000 withdrawal as "Processing", with no indication that the payment has been completed or rejected.

I am therefore asking Casino Guru to assist me in resolving this delayed withdrawal and to help establish why the €2,000 payment has remained in processing for 15 days.

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Dear Popperssi,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Could you please clarify which payment method you chose to withdraw your winnings?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Hello.

Thank you for giving us the opportunity to address this complaint.

First of all, we would like to clarify that we have remained in contact with the player throughout the entire process. Both our Support Team and VIP Management have been actively following up on the withdrawal and keeping the player informed regarding its status and the additional checks being carried out.

The withdrawal was subject to the necessary internal checks, which unfortunately took longer than initially expected. We understand the player's frustration regarding the waiting time, and we sincerely apologize for the inconvenience caused.

We are pleased to confirm that the player's €2,000 withdrawal has now been approved and processed successfully.

We would also like to point out that throughout the player's history with us, there has never been a situation where a valid withdrawal was left unpaid. His previous withdrawals have been successfully processed, and we have consistently remained available to assist him whenever he contacted us.

We appreciate the player's patience while the necessary checks were completed and are glad that the matter has now been resolved.

-The FijiCasino Team

This is resolved! Thank you all!!

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Popperssi,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina