FeliceBet Casino - Player's withdrawal request is delayed.

They don't withdraw money, facial recognition was done, ID card information was entered, account information, bank statements and passport information were entered, but the money never comes. Really crappy place

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Has the casino reviewed and approved all the documents you submitted for the verification of your identity?
• When was the last time you submitted an identity document to the casino for KYC verification?
• What types of games did you play to accumulate your winnings?
• Did you accumulate these winnings with or without a bonus?
• Could you please specify whether you currently have any pending withdrawal requests in your account? If so, when did you submit them?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika