FeliceBet Casino - Player's withdrawal request is delayed.

They don't withdraw money, facial recognition was done, ID card information was entered, account information, bank statements and passport information were entered, but the money never comes. Really crappy place

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Has the casino reviewed and approved all the documents you submitted for the verification of your identity?
• When was the last time you submitted an identity document to the casino for KYC verification?
• What types of games did you play to accumulate your winnings?
• Did you accumulate these winnings with or without a bonus?
• Could you please specify whether you currently have any pending withdrawal requests in your account? If so, when did you submit them?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Jk183,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I also attached a photocopy of my ID card certified by a notary, you can see how pathetic their actions have been.

Thank you for your reply. I'm sorry to hear that you are still experiencing issues with your account. Could you please elaborate on the problems you are currently experiencing so that we can assist you more effectively?

I would also appreciate it if you could answer the questions I previously asked you:

• When was the last time you submitted an identity document to the casino for KYC verification?
• What types of games did you play to accumulate your winnings?
• Did you accumulate these winnings with or without a bonus?
• Could you please specify whether you currently have any pending withdrawal requests in your account? If so, when did you submit them?

Additionally, kindly forward me the most recent communication between you and the casino's customer support regarding the verification of your account, as well as any other correspondence that could be relevant to the investigation of your case, at veronika.f@casino.guru.

Dear Jk183,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru