FeliceBet Casino - Player's winnings were confiscated.

el casino me ha denegado el reintegro alegando manipulacion del bono: "Your withdrawal request was rejected as bonus manipulation had been detected - your thus-generated winnings were redeemed. Please refer to the bonus and the website’s general terms of use or contact customer support for further clarification."

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with FeliceBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please specify which bonus you activated and played? If there is a link or a screenshot of the bonus, please share it with me.
• Was your account blocked as a result of the supposed breach of casino rules?
• When did the incident happen? When was the last time you were in contact with casino support regarding the issue?
• Is your player's account verified?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good afternoon,

I'll send you the information you requested:

1- Screenshot of the bonus:

2. Was your account blocked as a result of an alleged violation of casino rules? No, under no circumstances.

3-The incident occurred on the 17th, I contacted them via chat but they referred me to the casino's support email, I sent them several emails and have not received a response (emails attached)

4- I sent you the verification documents at the time of requesting the withdrawal.

Thank you so much

Thank you for the provided information and for your patience throughout the complaint process.

Please understand that if you have been accused of abusing a sports-betting-related bonus, the casino may have detected certain activity that led to this decision. There are many abusive strategies of players who focus on sports-betting. Unfortunately, we don’t have enough expertise or access to tools that would allow us to properly evaluate disputes related to sports betting.

This means we wouldn’t be able to correctly interpret the results of the casino’s internal investigation or fairly assess the situation from both sides. Please know that we do not consider your complaint to be unjustified — we simply aren’t in a position to judge it appropriately.

We would genuinely like to assist you further, but given the circumstances, it is not possible at this time. With that, we are now forced to close this complaint.

We’re sorry we couldn’t help you resolve this issue, but please don’t hesitate to reach out to us in the future if you encounter problems with any online casino. We’ll be more than happy to do our best to assist you.

Best regards,

Tomas

Casino.Guru