FeliceBet Casino - Player’s winnings haven’t been received yet.

Das Casino weigert sich mir einen Zeitrahmen für die Auszahlung zu geben. Es sieht stark danach aus, als würden Sie nicht auszahlen wollen. Ich bin vollständig verifiziert.

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Dear niconivram,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Sie haben nun meine kompletten Gewinne storniert, und ich habe nur noch meine Einzahlung in Höhe von 20€. Die Mindestauszahlungssumme ist 25€. Dieses Casino ist ein Witz

Dear niconivram,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Die neuen Entwicklungen habe ich ja geteilt! Die Auszahlung wurde abgelehnt und mein Guthaben wurde auf den Einzahlungsbetrag in Höhe von 20€ reduziert.

Dear niconivram, thank you for your reply. Could you please share a link to the bonus you have played with? Alternatively, you can attach a screenshot of the bonus, or forward the promotional email. If there are any specific bonus rules for this promotion, you can forward those as well.

Additionally, could you please share your communication with the casino regarding this issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here. I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

https://felicebet115.com/de/promotions/welcome-sport

Der maximale Gewinn wäre 300€, ich hatte 289€. Sie haben aber alle Gewinne storniert und nur meine 20€ Einzahlung gelassen.

Dear niconivram, thank you for your response.

Could you please confirm whether you have managed to get an explanation from the casino in regards to the confiscation?

Additionally, could you please confirm whether you have complied with the specific bonus terms and conditions?

If possible, could you please also share your communication with the casino regarding this issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here. I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Das habe ich bereits hier weiter oben geschrieben

Dear niconivram,

Thank you for your patience throughout the complaint process.

Please understand that if your funds were withheld on account of a sports betting promotion, the casino may have detected certain activity that led to this decision. Unfortunately, we don’t have enough expertise or access to tools that would allow us to properly evaluate disputes related to sports betting.

This means we wouldn’t be able to correctly interpret the results of the casino’s internal investigation or fairly assess the situation from both sides. Please know that we do not consider your complaint to be unjustified — we simply aren’t in a position to judge it appropriately.

We would genuinely like to assist you further, but given the circumstances, it is not possible at this time. With that, we are now forced to close this complaint.

While we don’t have the expertise or resources to handle these types of complaints directly, I want to make sure you have the right support to move forward.

Here are some specialized websites that may be able to assist you:

• https://www.safebettingsites.com/complaints/
• https://www.bookmakersreview.com/sportsbook-complaint/
• https://www.bookmakers.bet/submit-a-complaint/
• https://www.askgamblers.com/submit-complaint

I hope these resources help you resolve the issue efficiently. Thank you for understanding the limits of our support in this area.

Best regards,

Attila G.