FeliceBet Casino - Player's account remains open despite deletion request.

I have sent several emails over the past two or three days urgently requesting that my account be deleted and blocked because I am a gambling addict.

There was no response until yesterday when I received an email stating that a bet was still outstanding. I then wrote to them several times demanding that the account be deleted immediately. However, nothing has happened, and since then I've deposited almost €400 again.

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions to clarify your situation.

• Please send me your initial account-blocking request, your follow-up emails, and the casino’s reply about the outstanding bet. Whenever possible, provide the original emails in .eml or .msg format, showing the sender, recipient, and date. You can send them to veronika.f@casino.guru and include complaint ID 241060 in the subject line.
• Could you provide your deposit history showing the dates and amounts deposited after your first request? Please also clarify whether these funds were lost or whether any balance remains.
• Is your account still accessible, and can you still deposit and gamble?

While we review your complaint, I strongly encourage you to avoid further deposits and gambling.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika