FCMoon Casino - Player’s withdrawal is delayed.

They wont pay

Dear madslyngen,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with FCMoon Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• When was the last time you were in contact with casino support, and what did you discuss?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I am currently missing my deposit made to my crypto account, and so far, customer service has been of no real help. First, they removed bank transfer as an option without proper notice, forcing users like me to switch to crypto withdrawals. Now, after withdrawing 67k nok, the funds are nowhere to be found.

Repeated attempts to contact support have resulted in generic replies and no actual proof that the transaction was ever processed.

At this point, not only am I missing 67k nok, but I am also dealing with poor and unresponsive customer service. I expect a professional company to at least provide basic documentation when handling large transactions.

No bonus,

KYC OK

Customer service not helping, daily ish

Dear madslyngen,

Thanks for the explanation.

• Could you please share a screenshot of the withdrawal request and your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear madslyngen,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.