The player from the Czech Republic had been unable to withdraw winnings from Funbet for two months. After requesting a withdrawal, they lost access to their account, and upon regaining access, found their withdrawals canceled and blocked. Communication had been one-sided, with only automated replies indicating future updates. The Complaints Team was unable to proceed with further investigation due to the player's lack of response to inquiries and reminders, which led to the closure of the complaint. The player retained the option to reopen the complaint in the future if they chose to resume communication.
fBET Casino CZ - Player's withdrawal is delayed and account access issues persist.
Closed
Our verdict
Player stopped responding
Amount: 300,000 Kč
fBET Casino CZ
Safety Index:HighCase summary
Discussion
Public
Public
3 months ago
Translation
Casino Funbet refuses to pay me my winnings. I made withdrawals and then I couldn't log in to my account for 2 months, after complaints I was able to do it and the withdrawals were cancelled and now they are blocked. I don't communicate and the robot still replies that I will be informed by email when the withdrawal is made.
Automatic translation:
Public
Public
3 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with fBET Casino CZ.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- How did you learn about your account being blocked? Did you learn about the reason why your account was blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- When was the last time you were in contact with the casino?
- Could you please share with me your communication with the casino regarding the issue as evidence of the situation? Send emails or chat transcripts to my email at [email protected], or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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Public
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2 months ago
Dear Martina27MKmartina,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
