FatPirate Casino - Player's withdrawal is delayed and cannot reach support.

Hallo zusammen, ich habe im FatPirate Casino mal ein wenig Glück gehabt.

Ich habe 3 Auszahlungen über je 500€ beantragt, am 10.04. , 11.04. und 12.04. - die letzte ist bereits am 13.04. bei mir eingegangen, auf die restlichen 1.000€ warte ich nun.

beunruhigend finde ich es, dass ich im Live Chat seit Wochen schon niemanden erreichen kann, egal mit welchem Browser ob Handy oder Computer.

Ich habe bereits mehrfach per E-Mail versucht mit dem Support in Kontakt zu treten (auch schon Monate vorher bereits öfters, weil ich eigentlich mein Konto dort sperren lassen wollte) es kam NIE eine Antwort zurück.

Dear Jan3521,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Dear Jan3521,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.