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HomeComplaintsFatPirate Casino - Player’s withdrawal has been delayed.

FatPirate Casino - Player’s withdrawal has been delayed.

Closed
Our verdict

Player stopped responding

Amount: £500

FatPirate Casino
Safety Index:Above average

Case summary

The player from the United Kingdom reported issues with withdrawing money from the casino and faced errors during gameplay, specifically error 211, which prevented her from completing the wow pot game. Despite having contacted support via email and chat, she received no explanation. The Complaints Team attempted to gather more information but was unable to proceed due to her lack of response to their inquiries. As a result, the complaint was rejected.

Public
Public
11 months ago

This site takes your money but doesn’t let you win the wow pot or even let you finish the wow pot game. Before the last ball opens it says error 211 contact management then they wipe the game.

I have sent emails and spoke on the chat but no explanation.

this is a scam.

Mim also waiting for a withdrawal over 2 days now.


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Public
Public
11 months ago

Dear hayleyhaze,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with FatPirate Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Could you please clarify what the £500 represents in your complaint?
  • Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here
  • How were the game rounds where you experienced the error recorded in your gaming history? Do you have access to these records and could you please share your findings?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


Public
Public
11 months ago

Dear hayleyhaze,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
11 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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