The player from Greece had his account closed by FatPirate, resulting in the cancellation of his withdrawal. After he requested a crypto wallet for a manual withdrawal, he received notification that his account was permanently closed and he had not received any of his funds. The player had requested three withdrawals of €500 on April 5 and 6, which were cancelled on April 11. Despite providing details about his situation, the Complaints Team was unable to assist further as the issue pertained specifically to sports betting, leading to the closure of the complaint.
FatPirate Casino - Player’s account has been closed and withdrawal canceled.
Closed
Our verdict
Other
Amount: €2,386
FatPirate Casino
Safety Index:Above averageCase summary
Discussion
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10 months ago
Fatpirate closed my account and cancelled my withdrawl,when i reached to them they request a crypto wallet for manual withdrawl.After 2 weeks i reached to them agaon becuse i didnt receive anything and they respond to me that my acc is permanently closed.These scumbags stole my money!!
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10 months ago
Dear spyridon_kara,
Thank you very much for submitting your complaint. I’m sorry to hear about your closed account and the cancelled withdrawal — that must be very frustrating.
To help us look into this properly, could you please provide a bit more information:
- When exactly did you request your withdrawal, and what was the amount?
- Did the casino explain why your account was permanently closed?
- Could you confirm if you have received any payments at all from this casino in the past?
- What type of games were you playing when you won the funds you tried to withdraw?
If you have any screenshots of your communication with the casino or proof of the withdrawal request, please feel free to forward them to petronela.k@casino.guru.
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
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10 months ago
i requested 3 withdrawls of 500 on 5,6 of april but they were cancelled on 11th of april.On 15th of april i received on email to provide an elligible crypto wallet to process the withdrawl manually because i couldnt log in.After numerous live chats they informed me that closed my account,i havent received anything from my deposits.All the winnings they were made from pre and live betting on football and basketball.
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10 months ago
Thank you, spyridon_kara, for your response and for clarifying the details of your case. Unfortunately, as the issue relates solely to sports betting, we regret to inform you that we are unable to assist further in this matter.
At this time, we do not have a dedicated department or the necessary expertise to handle disputes involving sports betting specifically. For this reason, I am unable to proceed with your complaint and must close it now.
I’m truly sorry we couldn’t help you this time. However, should you experience any issues with online casinos in the future, please don’t hesitate to reach out to us — we’ll be glad to assist in areas within our scope.
Thank you very much for your understanding.
Best regards,
Petronela
Casino.Guru
