The player from Greece made a deposit on March 28, which was promptly withdrawn from his bank account, but he had not received the funds in his casino account by April 3. He questioned the length of time it took for the deposit to process, given the casino's response indicated a timeline of 5 business days. The Complaints Team attempted to assist by requesting documentation from the player, but due to a lack of cooperation in providing necessary information, the complaint was ultimately rejected. The player expressed dissatisfaction with the casino's handling of the situation and closed his account.
Fast Slots Casino - Player's deposit is delayed.
Closed
Our verdict
Insufficient evidence from player
Amount: €95
Fast Slots Casino
Safety Index:LowCase summary
Discussion
Public
Public
11 months ago
Translation
I made a deposit on Friday, March 28th and I'm still waiting. The money was immediately withdrawn from my bank account using the payment method that the casino chose, of course, T**** F**** P** 1*. If possible, so many days until today, Thursday, April 3rd, and I still have to wait. Their answer is 5 business days. So, should I make a deposit and see my money after 5 days?
Edited by a Casino Guru admin
Automatic translation:
Public
Public
11 months ago
Dear Biskoto,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Dominika
Public
Public
11 months ago
TranslationThe payment method choice was the casino's, I had made many deposits with my bank at the casino. The specific casino partner, I don't know exactly if it is a bank or the other payment method was not my choice but the casino's. T**** F**** P** 1*. My bank accepted the payment and the above bank said that the payment would take a few days. The message was deleted from my screen after the payment. So a casino has an unreliable payment system and I will run to find my money?. This has never happened to me before, even with crypto that I have bought, such a delay. The casino doesn't even care about collecting deposits, it's worth it. I wonder how they allow these casinos with unreliable payments to exist.
Edited by a Casino Guru admin
Automatic translation:
Public
Public
11 months ago
TranslationThey refuse to give me back a lost deposit that left my account on March 28 until today. It's been 5 business days since they asked me for a pdf of my bank's last transactions from March 28 (I don't know if it's legal to do so) I sent it to them and because my account is zero and I haven't had any other transactions for 2 days they want it until now. I want to file a complaint with them in everything that exists for payment protection... I want you to show me which bodies I can file complaints with in addition to the prosecution of electronic crime that I have already addressed.
Automatic translation:
Public
Public
11 months ago
Dear Biskoto, have you contacted your bank directly regarding this issue? If you have, could you share the communication with them? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
Public
Public
11 months ago
TranslationThe casino is never at fault, the bank that accepted the payment through the otherwise safe casino page, what should it do now. The money is gone, I forget about it.. safe lost casino
Automatic translation:
Public
Public
11 months ago
TranslationIt's been almost 20 days my deposit has disappeared they are making fun of me and you are not doing anything you are covering for them. It is a dangerous casino and you are not doing anything. Well done to you. If they pay you as much as you are.
Automatic translation:
Public
Public
11 months ago
TranslationThe bank has cleared the payment on March 30th, I give all the information to the casino of shame and while they had told me that my bank was to blame, they immediately tell me the lie again, 5-7 business days to return the money to my bank. It is a casino scam that must be closed immediately. Those of you who cover them are complicit.
Automatic translation:
Public
Public
11 months ago
Dear Biskoto, I haven’t received any communication between you and your bank, which was previously requested in order to proceed with your complaint.
Public
Public
11 months ago
TranslationMy bank, after a phone call, told me that the transaction was approved on the 28th and cleared on March 30th. What exactly do you want? The casino denies that it received the money. T**** F**** P**** 1* has had my money for so many days or I fell victim to electronic theft. The casino is completely indifferent. So we make a deposit and if we are lucky the money goes to the casino, if not, it doesn't matter.
Edited by a Casino Guru admin
Automatic translation:
Public
Public
11 months ago
Dear Biskoto, could you please forward me the following documents?
- screenshot of your transaction history in your casino account
- bank statement starting from the date you made the transaction that has not been credited to your casino account until today
My email address is dominika.l@casino.guru. Thank you for your patience and cooperation.
Public
Public
10 months ago
Dear Biskoto, kindly provide your bank statement starting from the date you made the transaction that has not been credited to your casino account until today.
Public
Public
10 months ago
TranslationI have done it many times and then they told me to wait 7 business days. Everyone there was indifferent and closed the conversation. I have closed my account from this lousy casino, they stole 95 euros from me. I have filed a complaint with my bank about the incident. You here cover up the thieves. Wherever I see fast slots I write fraud underneath. THE END
Automatic translation:
Public
Public
10 months ago
Dear Biskoto, unfortunately, without your cooperation, we are unable to continue investigating this complaint any further.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding. I am sorry we could not be of more help on this occasion.
Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
