Fast Slots Casino - Player's account is closed and winnings confiscated.

I played tournament in live games. Won 500 euros. I had no bonus on my account.

After i requested withdrawal they blocked my account and confiscated funds.

I did not break any t&c.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Fast Slots Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live/table games, betting on sports, which particular games)
• When did the tournament you played take place?
• Was there any overlap (games played, date) with the tournament cited in your other active complaint?
• Could you please share a screenshot confirming your rank placement in the tournament and the communication with the casino regarding the issue? My email is tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Was player few months. Tryed to login and saw im banned. Roulette. There was an overlap however they were 2 separate tournaments with separate leaderboards also they confirmed in email that term "network" is reffering to the relevant platform. Even if that was not the case, they have nowhere stated that they own 40+ casinos and that you are not allowed to play on more of them at the same time.

Screenshoots of conversation are in attachment

Dear Jesus1312,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas