Fast Slots Casino - Player's account is closed and winnings confiscated.

I played tournament in live games. Won 500 euros. I had no bonus on my account.

After i requested withdrawal they blocked my account and confiscated funds.

I did not break any t&c.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Fast Slots Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live/table games, betting on sports, which particular games)
• When did the tournament you played take place?
• Was there any overlap (games played, date) with the tournament cited in your other active complaint?
• Could you please share a screenshot confirming your rank placement in the tournament and the communication with the casino regarding the issue? My email is tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Was player few months. Tryed to login and saw im banned. Roulette. There was an overlap however they were 2 separate tournaments with separate leaderboards also they confirmed in email that term "network" is reffering to the relevant platform. Even if that was not the case, they have nowhere stated that they own 40+ casinos and that you are not allowed to play on more of them at the same time.

Screenshoots of conversation are in attachment

Dear Jesus1312,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello Jesus1312,

I'm Michal, and I have taken over your complaint. I have reviewed this case, and I will contact the casino to shed more light on this matter and to see if I can help somehow.

We would like to invite Fast Slots Casino to join the conversation.

Dear Fast Slots Casino,

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions, of which the player is being accused. You can send the information and evidence directly to me at michal.k@casino.guru for an independent assessment.

Hi,

Kindly be informed that the player has breached our Terms & Conditions. Consequently, we have acted in full accordance with paragraph 11.5.

Best regards,

FastSlots Casino Team

Please explain what fraudulent activity or bonus abuse attempt did i did? I played without bonus, real cash, roulette and blackjack.

Hi there,

Relevant evidence has been sent to CasinoGuru for review.

Best regards,

FastSlots Casino Team

Thank you for all the information and evidence provided, Fast Slots Casino Team.

Dear Jesus1312,

Thank you for your patience and cooperation throughout the review of your case.

We have now completed a thorough assessment of all information and evidence submitted by the casino team in relation to all your complaints, as it relates to your conduct in all the casinos within the same casino group.

During our correspondence, you confirmed that no member of your immediate circle, including family members or friends, holds an account with all the involved casinos and that you have never engaged in simultaneous play with others or played from a shared location. Please be assured that your responses have been given full consideration in our evaluation.

Nevertheless, following a detailed examination of the evidence provided, it was confirmed that multiple accounts were registered and operated from most likely the same device as you and the same contact details, with changes to the personal details, maybe in an attempt not to be recognized by the casino system straight away. These accounts were observed claiming the same bonuses, participation in promotions and exhibiting strikingly identical gameplay behaviour, which are the exact indications of multiple/duplicate accounts and the exploitation of bonuses or promotions. Such practices are explicitly addressed in the casino's terms and conditions, which you agreed to upon registration, and casinos generally uphold strict policies regarding the creation of multiple/duplicate accounts for the purpose of claiming bonuses or participation in promotions.

As addressed in the casino rules:

• 11. Unacceptable use of our Services
• (c) all details provided by you to us to enable us to create your account and grant you access to the Services are true, current, accurate and complete
• 11.5. We reserve the right to confiscate any funds if any fraudulent activity or bonus abuse attempt is detected.

and

• 11.6 BRAND reserves the right to void any Bonus funds and winnings if a player is showing patterns of abusive promotional behavior across our network.

In light of these findings, we must conclude that the complaint is Unjustified, as the evidence supports the casino's decision to enforce its terms and conditions.

You, just like anyone else, have agreed to the casino rules when you created your account, and it is your responsibility to follow them. We cannot provide assistance when the casino's terms have been breached on your part. Please refrain from such actions in the future, as we will not be able to support you.

Should you encounter any issues with this or any other casino in the future, please do not hesitate to contact us, and we will try our to assist you.

Best regards,

Michal

Casino Guru