FanDuel Casino - Player's account remains suspended.

I am having difficulty because my account was suspended and I have no reasonable assistance to reactivate now that I have all the required documents. When told to upload my ID again I went to and got a error code so the upload wouldn't even happen. All I need is another link sent but now that I waited 45 days for my ID they decided I'm not allowed to use the phone I was using because it's blocked. this seems odd because my wife and I play everyday but from her account with no problems. after several frustrating run arounds with customer support I was at my end. the customer support teAm continually calls me Pamela so I'm convinced that they are mixing something up in their end. I've reached out on Facebook Twitter and on the FanDuel app with no luck and it's been over a month. Not a good experience.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Is there a possibility that you and your wife have accessed the casino from the same device? Have you utilized any shared payment methods?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

I might add that I've provided several explanations to several support agents through email interactions. I realize sending multiple emails and documents probably didn't help me but my frustration level with the support team or lack there of and my fiance was obvious and I just vented to a silly chatbot. This dead end process was beyond mind numbing and really wish FanDuel assisted players with real time technical support atelast part of the day and then I'm sure they would recieved a fraction of the emails they recieved and overall bad press in future. I enjoyed FanDuel until I had an issue and now I am uncertain if I will ever play there again once this is resolved.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear player,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila