The player from Norway had transferred 314 kr to the casino on September 5, but the funds had not been credited to his account. Despite reaching out for assistance, he had not received a timely response, and it had been two days since he last heard from the casino. The Complaints Team had been unable to proceed with the investigation due to the player's lack of response to inquiries and reminders. Consequently, the complaint was closed, but the player retained the option to reopen it in the future.
FamBet Casino - Player's deposit is delayed at the casino.
Closed
Our verdict
Player stopped responding
Amount: 314 kr
FamBet Casino
Safety Index:Above averageCase summary
Discussion
Public
Public
3 months ago
Hi,
I transferred 314 kr to this casino on Friday 05/09 which has not been credited. I contacted the casino and they said they would investigate the matter. This should take 4-5 hours. It has now been 2 days and they still have not contacted me. Chat says they are busy and cannot say when this will be investigated. I found this incredibly unprofessional of a casino. Serious casinos spend 5 minutes checking this. It seems like they do not want to investigate the matter. It would have been nice to have some help with this. This is the first deposit I have "tried" on this site.
Public
Public
3 months ago
Dear player,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with FamBet Casino. Please, could you clarify if you have tried contacting your payment processor regarding this issue? Was it your first deposit in this casino? Please could you forward any relevant communication with the casino and your payment provider to [email protected]u?
I hope we will be able to help you to resolve this issue as soon as possible.
Looking forward to hearing from you.
Best regards,
Natalia
Important Notice:
Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.
We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
3 months ago
Dear player, could you please specify what cryptowallet you used to make the deposit? To proceed with your case, could you please forward me the following documents to [email protected]:
- a full transaction hash (TXID) of the deposit
- a link or screenshot of the transaction on a blockchain explorer
- a screenshot of your transaction history in your casino account
- a screenshot from the cashier with the deposit address provided by the casino
- communication with the casino customer support (copies of emails or chat transcripts)
Public
Public
2 months ago
Dear Hansenboss,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
2 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Natalia
Casino.Guru
