FamBet Casino - Player's account is blocked and funds are delayed.

Hello, I bet on FAMBET CASINO, and my account has been blocked and is under analysis, after 2 months I'm trying to withdraw but they don't want to pay me, twice they made or withdrawal Manual and canceled and gave no explanation, from my Last email was not sent to you, in the in vivo chat with support they said or that the withdrawal would be processed, but so far I have received nothing, can anyone help me?

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with FamBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Tomas, thanks for replying. I must have played for 1 or 2 months at the casino, I didn't play with bonuses either, and I found out that my account was blocked when I went to access it. I looked through my emails and noticed that I made a withdrawal in September and it was paid out on October 2nd, but the following withdrawals have not been paid out. I'll send you my conversation with the casino.

Thanks for your reply

• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• When was the last time the casino processed any payout successfully to you?

Please let me know.

Hello, the last games I remember betting on were Slots, and my last withdrawal was completed on 17/10/25.

Dear Elifaz,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear Elifaz,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from BassBet Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear FamBet Casino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in processing the withdrawal and why the player’s account was closed.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

Dear Elifaz,  

We would like to inform you that we are currently investigating this matter in response to your concerns. 

We will make every effort to assist you and provide you with an update at the earliest opportunity.

Thank you for being so patient with us! We really appreciate it.

Best regards,  

FamBet Casino team.

Hello, thank you for your attention. I look forward to a reply once I have completed my investigation of the emails exchanged between myself and FAMBET support.

Dear Elifaz and FamBet Casino,

thank you both for the updates.

Elifaz, thank you for letting us know. Please feel free to share any relevant findings or new information once you have finished reviewing the email communication with the casino.

FamBet Casino, thank you for confirming that the matter is under investigation. I kindly ask you to keep us informed once the review is completed and to clarify the reasons for the account closure and the status of the player’s withdrawal.

I will await further updates from both sides so we can move this complaint forward.

Thank you for your cooperation.

Dear Elifaz,

We have sent an email to you requesting for your valid Crypto address for BTC or LTC.

We are looking forward for your details.

Kind regards,

FamBet Casino team.

Hello, dear FAMBET, I've sent you the BTC and LTC addresses, I look forward to hearing from you.

Dear Elifaz and FamBet Casino,

thank you both for the updates.

Elifaz, thank you for confirming that you have provided the requested BTC and LTC addresses to the casino.

FamBet Casino, I kindly ask you to confirm whether the crypto addresses have been successfully received and whether they are sufficient to proceed with the payment. Additionally, please advise on the expected timeframe for processing the withdrawal and whether any further action is required from the player at this stage.

Once this is clarified, we should be able to move this complaint toward resolution.

Thank you for your cooperation.

Hello, FAMBET even made the Manual withdrawal, but again they canceled the payment, the only thing left to find out is what the explanation is.

Hello everyone,

thank you, Elifaz, for the update.

FamBet Casino, could you please clarify what happened with the canceled manual withdrawal?

Thank you for your cooperation.

Dear All,

Thank you for your patience

We would like to sincerely apologize for the delay in our response. We understand that waiting for information regarding a withdrawal can be concerning, and we appreciate your continued patience while we look into this.

Rest assured that as soon as we have the necessary information and have concluded our internal review, we will update the thread accordingly.

Best regards,

FamBet Casino team.

Dear Elifaz,

Upon further investigation related to your manual withdrawal request concerns. Our relevant team informed us that the Crypto details for dodge coin was not valid. Hence, transaction was declined.

Therefore, we kindly suggest you to please share the screenshot of your Crypto address and a valid Crypto address in the written format as well to avoid any kind of misunderstanding.

We have sent an email requesting the screenshot and the written format of your Crypto address please share the requested details from the Crypto currency options mentioned in your email.

We are looking forward to your update.

Kind regards,

FamBet Casino team.

Hello everyone,

thank you, Elifaz, for providing your crypto addresses and for your cooperation.

FamBet Casino, I kindly ask you to review the addresses provided by the player and confirm whether they are valid so that the manual withdrawal can be processed without further delay.

Thank you both for your collaboration.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Elifaz,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Samuel