The player from Spain had successfully registered at Fambet1.com but faced issues withdrawing his winnings of €4,000.05 due to a daily withdrawal limit. Further complications arose as he could no longer access his account, with customer service claiming his email did not exist, preventing him from retrieving his funds. The Complaints Team had attempted to assist but closed the complaint due to a lack of response from the player, despite extending the communication period. The player retained the option to reopen the complaint in the future.
FamBet Casino - Player's account access has been blocked.
Closed
Our verdict
Player stopped responding
Amount: €4,000
FamBet Casino
Safety Index:Above averageCase summary
Discussion
Public
Public
4 months ago
Translation
Good afternoon,
It turns out I registered for the first time today at Fambet1.com, and everything was fine as long as I deposited money into the casino. When it came time to withdraw, they wouldn't let me withdraw that amount of €4,000.05, so I contacted customer service. They told me that because of my level, I could only withdraw €500 per day. So far, so good. So today, I tried to access my account, and to my surprise, they wouldn't let me in with my email and password. So, I contacted them, and they told me my email didn't exist and they couldn't give me anything. Not even my ID or contact phone number. So, I can't log into my account, and I can't do anything. They don't give me any solutions, and I want to recover my winnings. I don't know if it's a fraudulent casino. Thank you very much.
Automatic translation:
Public
Public
4 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with FamBet Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- Did the casino inform you about why your account has been blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino when attempting to resolve the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.
All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.
If you notice anything suspicious, don’t hesitate to reach out to us directly.
Thank you for your patience, and stay safe.
Public
Public
4 months ago
Dear Nuflo69,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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4 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
