HomeComplaintsFair Crown Casino - Player's deposit is rejected, account banned.

Fair Crown Casino - Player's deposit is rejected, account banned.

Opened
Current status

Waiting for player to reply

6d 20h 46m 30s

Fair Crown Casino
Safety Index 7.3 Fresh casino

Case summary

The player from Finland faces issues with a rejected deposit due to a time delay and has requested a permanent ban from the casino. After seeking a refund, he is unable to contact the casino for assistance despite providing proof of deposit.

Public
Public
21 hours ago
fiTranslationgb

I deposited the amount but the casino rejected it due to time delay. I then requested a permanent ban from the casino. I then tried to contact the casino and ask them for a refund but now I can't get any contact from them. Proof of deposit attached.

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Public
Public
3 hours ago

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Public
Public
3 hours ago

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

  • Could you please explain the issue with your deposit in more detail?
  • Has the deposit not been credited to your casino balance at all? If not, has the casino informed you when the funds should be returned to your bank account?
  • What reason did you provide when requesting the closure of your account?
  • Please also forward the email containing your account closure request, the casino's response, and any other communication that may be relevant to the investigation of your case to veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Jovain has 6d 20h 46m 30s to reply

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