Fair Crown Casino - Player's deposit is rejected, account banned.

I deposited the amount but the casino rejected it due to time delay. I then requested a permanent ban from the casino. I then tried to contact the casino and ask them for a refund but now I can't get any contact from them. Proof of deposit attached.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please explain the issue with your deposit in more detail?
• Has the deposit not been credited to your casino balance at all? If not, has the casino informed you when the funds should be returned to your bank account?
• What reason did you provide when requesting the closure of your account?
• Please also forward the email containing your account closure request, the casino's response, and any other communication that may be relevant to the investigation of your case to veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I deposited €30 via Nordea via bank transfer.

The deposit was shown as pending and then the casino itself announced that it had been cancelled. The money never made it to the player's account.

I requested account closure due to a gaming issue.

Thank you for your reply and for your email.

• Have you tried contacting your payment provider to inquire about the status of the deposit that has not been credited to your casino account?
• Could you please forward me the account closure request you sent to the casino, along with the casino's response? Additionally, please include your communication with the casino regarding the deposit that was not credited to your account.

I appreciate your time and cooperation.

Hi! I can no longer contact the casino because I requested self-exclusion. That's why I hope you can contact them.

I have deleted all email communications regarding the ban. I did it through their chat service. The ban was without any problems, now my email is on their blacklist and that is why my contact is not getting through.

Thank you for your reply.

I have previously asked whether you contacted your payment provider (Nordea) regarding the status of the bank transfer you sent to the casino. Since the casino indicated that the transaction failed, it is likely that the funds never reached the casino's account and should have been returned to your bank account. Could you please check this with your bank and let us know what they tell you?

Additionally, in order for us to properly investigate your case, we need some form of communication or evidence confirming your interaction with the casino regarding both the deposit issue and your account closure/self-exclusion request.

Please note that without any supporting evidence from your side, we will unfortunately not be able to contact the casino and request their assistance, as we need to verify the circumstances of your complaint first.

Thank you for your understanding. I look forward to your reply.

Dear Jovain,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.