The player from Finland faces issues with a rejected deposit due to a time delay and has requested a permanent ban from the casino. After seeking a refund, he is unable to contact the casino for assistance despite providing proof of deposit.
I deposited the amount but the casino rejected it due to time delay. I then requested a permanent ban from the casino. I then tried to contact the casino and ask them for a refund but now I can't get any contact from them. Proof of deposit attached.
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Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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