Extreme Spins Casino - Player's withdrawal is delayed.

Been waiting over 2 weeks for winnings and it says on there website withdrawals take 24/48 hrs ?

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand the situation.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

I deposited £50 no bonus , I have passed kYC verification I use the same visa debit card for all my deposits and I have made lots of deposits and no previous withdrawals. I won £ 2,180 I made my withdrawal on the 18th of August I have contacted the casino as it said 24/48 hrs for withdrawals . It’s now over 2 weeks I have been waiting.

Attached chat message and withdrawal request

I contacted the casino tonight and have attached a screen shot of there reply.

Hello Honeybee633,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you very much, Honeybee633, for your cooperation. I will now transfer your complaint to my colleague Romi ([email protected]) who will be at your service. However, I would like to warn you that it seems to be a common practice of Extreme Spins Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

i received the email attached on Monday 15th September after I contacted them for a update.

Dear user,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Extreme Spins Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Extreme Spins Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

I have sent several emails and they have not replied . I get same response from live chat about high volumes of withdrawals and your winnings are still pending.

Hello. Extreme spins has put my winnings back in my account to play on the casino I did not cancel my withdrawal they did I’m about to withdraw the £2,180 again

Hi, I have attached copy’s of live chat from tonight and a snap shot of my withdrawal by bank transfer

Hello, I have attached a copy of the email I have sent to extreme spins as they cancelled my withdrawal and put the winnings back on my account to play. I have withdrawn again through bank transfer as the option to withdraw onto my visa debit is no longer in use . I have emailed the casino and they are now saying another 7/21 days for funds.

Attached copy from casino saying bank transfer takes 7 to 21 days when it states on there casino it takes 3/5 days

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have emailed this casino and get the same answer and same with live chat . They say withdrawal pending .

Hi, I contacted live chat today and I have attached a copy of there response , I really don’t think they are going to pay out.

Good evening.

casino has replied to my email this was sent today .

Dear user,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint, and we are forced to close it as ‘unresolved.’

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case, and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating, and other players can read about your experience in our review.

The casino can reopen this complaint anytime.

Best regards,

Romi