Extreme Spins Casino - Player's withdrawal is delayed.

Hallo ich habe hier extremespins29.com eingezahlt und mit Bonus gespielt und vollständig umgesetzt und habe eine Auszahlung beantragt für ne warte seit dem 11.08.25 auf meine Auszahlung obwohl ich vollständig verifiziert bin aber ich bekomme immer wieder das selbe zu hören beim Live Chat das ich 7-28 Werktage warten soll da das überprüft wird und dann erst ausbezahlt wird. Ich warte jetzt fast 3 Wochen und noch immer würde die Auszahlung nicht genehmigt. Weis leider nicht was ich noch tuen kann vllt kann mir jmd. Da helfen vielen danke und seit vorsichtig wo ihr einzahlt

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand the situation.

Have you made any successful withdrawals before?

Could you please send me a link or a screenshot of the bonus you activated and played with?

What types of games did you play while your bonus was active?

When was the last time you communicated with the casino regarding the delay in processing your payment?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

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Hallo vielen Dank für die schnelle Antwort

1. nein ich habe noch nie zuvor eine Auszahlung getätigt da ich zum ersten Mal dort eingezahlt habe
2. ich habe denn 1. willkommensbonus genutzt auf der Seite https://extremespins29.com
3. Ich habe nur Slots gespielt die mit einen aktiven Bonus vorgesehen waren
4. zuletzt am 26.08.25 mit Live Support da hieß es noch immer 7-28 Werktage warten bis es zu einer Auszahlung kommt

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Romi ([email protected]) who will be at your service. However, I would like to warn you that it seems to be a common practice of Extreme Spins Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

Dear user,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Extreme Spins Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Extreme Spins Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear user,

I apologise, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint, and we are forced to close it as ‘unresolved’.

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case, and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating, and other players can read about your experience in our review.

The casino can reopen this complaint anytime.

Best regards,

Romi