Extreme Spins Casino - Player's withdrawal is delayed.

I requested a withdrawal on the 26th July, I still haven’t received my winnings despite being told it takes 7-21 days for security checks, my account is verified and every time I use the live chat I am told they are still doing checks. The responses seem automated.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can understand the whole situation completely.

Have you made any successful withdrawals before?

Did you accumulate your winnings with or without an active bonus?

What types of games did you play?

When was the last time the casino communicated with you regarding the delay in processing your payment?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

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Hello,

I have not made any withdrawals no, I understand the rules are any withdrawals before you put at least £200 on are subject to a maximum payout of 10x your last deposit, in my case this was £40 so I was expecting a withdrawal of £400

I did not use any bonus and I just played slots

I was last in contact yesterday through the live chat, they told me it was still being processed,

Matthew

Please forward me all the communication between you and the casino customer support regarding the delay in processing your payment at [email protected]. Alternatively, you may post screenshots here. Thank you for your cooperation.

This is the most recent conversation I have had with the live chat, all my conversations with them seem to be the same so I’m assuming they are automated responses.

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Romi ([email protected]) who will be at your service. However, I would like to warn you that it seems to be a common practice of Extreme Spins Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

Dear user,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Extreme Spins Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Extreme Spins Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear user,

I apologise, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint, and we are forced to close it as ‘unresolved’.

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case, and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating, and other players can read about your experience in our review.

The casino can reopen this complaint anytime.

Best regards,

Romi