The player from Italy had submitted a withdrawal request of €1000 six weeks earlier but had not received his funds yet. He had faced delays and automatic responses regarding generic security checks, and previous attempts for a €2900 withdrawal had been canceled after three months. He confirmed that he had never made a successful withdrawal, had completed the account verification process, and had used online slots to accumulate his winnings. We were unable to move the complaint forward because the casino followed a No-Reaction Policy and did not respond to our mediation attempts, so the case was closed as unresolved.
Extreme Spins Casino - Player's withdrawal is delayed.
Unresolved
Our verdict
No reaction policy
Black points: 222
Amount: €1,000
Extreme Spins Casino
Safety Index 0.7 Very lowCase summary
Discussion
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1 week ago
Translation
Since July 3rd I have initiated a withdrawal request of €1000 but I still have not received my money, apart from the standard times expected up to 21 working days, beyond which contacted both via vhat and via email I have always received automatic responses that refer to generic security checks and many requests to manage, automatic bots always respond and it is not possible to speak with an operator, they deceive and waste time, it has already happened with a withdrawal request of €2900 made by me on April 3rd by bank transfer, they kept me hanging for three months and then they sent the balance back to the gaming account canceling the request, so on July 3rd I made a new request for €1000 by Mastercard (maximum limit expected) but to date no news, time passes but my money never arrives
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5 days ago
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If anything seems suspicious, contact us directly.
Stay safe.
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5 days ago
Dear WEST75, Thank you very much for submitting your complaint. I’m truly sorry to hear about the difficulties you’re facing with your withdrawal, and I completely understand how concerning this situation must be for you.
Unfortunately, we have received numerous complaints regarding delayed withdrawals from this particular gambling establishment. Despite our repeated attempts to engage with the casino and seek resolutions for affected players, they have chosen to adopt a No-Reaction Policy, meaning they do not respond to our mediation efforts.
I can only imagine how frustrating it must be to wait for your winnings without any clear updates. I sincerely hope that the casino will process your payment soon.
Nevertheless, please allow me to ask you a few questions to fully understand your situation.
- Have you made any successful withdrawals from this casino before?
- Have you passed the full KYC verification, or at least submitted any identity documents to the casino?
- What types of games did you play to accumulate the winnings you've been trying to withdraw?
Thank you for your cooperation. I appreciate your patience and will do my best to assist you.
Best regards,
Veronika
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5 days ago
TranslationHi, I've never been able to make withdrawals from this casino. I tried since April 3rd, but after three months they canceled my withdrawal request, so I made the one that's still pending. I completed the account verification process as requested, and according to them, everything appears to be in order. To accumulate winnings, I played online slots.
Thank you for your interest, we hope we can solve the problem
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21 hours ago
Dear WEST75,
Unfortunately, we have come to a point where we are not able to move forward with this complaint. Since this casino has 20+ cases closed as "No Reaction Policy," we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino.
I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach. Regrettably, it seems to be a common practice of Extreme Spins Casino to ignore us completely in our attempts to mediate any kind of issue.
Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in number. We strictly recommend staying away from Extreme Spins Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
