Extreme Spins Casino - Player’s withdrawal is delayed again.

I made a withdrawel on 16th of june and was informed it could take between 7 and 21 days to process. Yesterday 6th of july i recived an email saying the security process had failed and the funds were back in my casino account and i could request the withdrawel again. It was back in my account and i have requsted it again but i now expect it will be another 3 weeks with no monies being paid. Live chat just palms me off and have had no email response.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• What types of games did you play to accumulate the winnings you've been trying to withdraw?
• Did you accumulate these winnings with or without a bonus?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for the verification of your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika