Extreme Spins Casino - Player’s withdrawal is delayed again.

I made a withdrawel on 16th of june and was informed it could take between 7 and 21 days to process. Yesterday 6th of july i recived an email saying the security process had failed and the funds were back in my casino account and i could request the withdrawel again. It was back in my account and i have requsted it again but i now expect it will be another 3 weeks with no monies being paid. Live chat just palms me off and have had no email response.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• What types of games did you play to accumulate the winnings you've been trying to withdraw?
• Did you accumulate these winnings with or without a bonus?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for the verification of your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello.

I was playing on slots. I took no bonus on any deposit it was all my own cash.i have never took any funds out before was first time using them. And yes i sent Id it was verfified. I have kept all emails that i recieved regarding this. And any i have about failed withdrawel etc.

Dear Duranfan,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Since this casino has 20+ cases closed as "No Reaction Policy," we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino.

I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach. Regrettably, it seems to be a common practice of Extreme Spins Casino to ignore us completely in our attempts to mediate any kind of issue.

Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in number. We strictly recommend staying away from Extreme Spins Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.