The player from Switzerland had been waiting for a withdrawal request made three months prior, which the casino had marked as completed, but he had not received any funds. We requested additional information from the player to clarify the situation and offered assistance in resolving the issue. However, due to the player's lack of response to our inquiries and reminders, we were unable to proceed with further investigation. Consequently, the complaint was closed for the moment, with the option for the player to reopen it if he chose to resume communication.
Extreme Spins Casino - Player's withdrawal is delayed.
Closed
Our verdict
Player stopped responding
Amount: 1,000 CHF
Extreme Spins Casino
Safety Index 0.6 Very lowCase summary
Discussion
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1 month ago
Translation
The casino has marked the payout as completed, but I haven't received anything.
Automatic translation:
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4 weeks ago
Important notice:
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4 weeks ago
Dear Rebellyzzi,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.
- Just to confirm, the payout that you did not receive was the one requested on the 26th of February, worth €1000. Is this correct?
- Have you accumulated your winnings with or without an active bonus?
- Did you reach out to the customer support about the missing withdrawal? Please forward any relevant communication between you and the casino to jean.s@casino.guru.
I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.
Best regards,
Jean
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3 weeks ago
Dear Rebellyzzi,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 weeks ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Jean
Casino.Guru
