The player from Spain is facing issues with a withdrawal request of €500 made to Extreme Spins Casino three weeks ago. Despite verifying his account and fulfilling all wagering requirements, he receives automated responses stating that withdrawal approval may take between 7 to 21 business days, which he finds unusually long and concerning given other users' experiences.
Extreme Spins Casino - Player's withdrawal has been delayed.
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4d 12h 20m 40s
Extreme Spins Casino
Safety Index 0.7 Very lowCase summary
Discussion
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Public
3 days ago
Translation
On May 9th, I requested a withdrawal of €500 from Extreme Spins Casino. I had made several deposits on that site in recent months, and they subsequently offered me a bonus. I obtained the real money (€500) by fulfilling all the bonus requirements. I verified my account (I have confirmation emails for both the verification and the withdrawal).
In the online chat, I only get answers through a bot saying that the time to approve my withdrawal can range from 7 to 21 business days.
It's an unusual withdrawal time, and from what I've read from other users, nobody seems to be able to withdraw money from that casino. However, they don't have any problem with instant deposits.
I demand that the casino give me the 500 euros that I have earned by fulfilling all the wagering requirements that they had imposed on me.
I've attached images of the withdrawal request, account verification, live chat responses... Feel free to ask me for more information.
Automatic translation:
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2 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
