The player from Austria encountered a refusal of payout after 15 days and experienced unhelpful customer support through chat, leading him to suspect fraud. He was uncertain about the arrival of his winnings. The Complaints Team attempted to resolve the issue by reaching out to the casino multiple times but ultimately received no response. Consequently, the complaint was closed as 'unresolved' due to the lack of communication from the casino, which has negatively impacted its rating.
Extreme Spins Casino - Player's payout is delayed.
Unresolved
Our verdict
No reaction policy
Black points: 58
Amount: €400
Extreme Spins Casino
Safety Index:Very lowCase summary
Discussion
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8 months ago
Translation
Casino refuses payout after 15 days! Chat only, computer questions, no help! Customer fraud is obvious! Avoid this casino! I'll see if the money arrives!
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8 months ago
Dear Klaus777777,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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8 months ago
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I haven't withdrawn anything yet! I used the bonus and complied with all the terms and conditions! Verification was successful! I've played at various casinos and know the requirements!
I am always connected to Fiona's computer system with the deception that it is just a computer system!
No answer, just blocks of text and the email address for a complaint was refused!
Obviously a scam! All requirements met! No response, nothing! No way to reach customer service!
Please help!
Kind regards, Klaus Friedrich T***
Edited by a Casino Guru admin
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8 months ago
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I can't get into the chat anymore!
Fraud obvious
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7 months ago
Hello Klaus777777,
We would like to update you that due to Kristina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Kristina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Kristina will contact you at the earliest opportunity.
Thank you for your understanding and ongoing patience.
Best regards, Casino Guru
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7 months ago
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Thank you for your help! Regards, Klaus
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7 months ago
Thank you for your reply, and I apologize for the delayed response, Klaus777777. Could you please advise if you currently have any active withdrawal requests? If possible, please post a screenshot of your withdrawal history here in this thread.
Additionally, please forward all the relevant communication between you and the casino to [email protected]. Alternatively, you can post it here. Thank you in advance.
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7 months ago
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My withdrawal request from June 3, 2025 has still not been processed! See current screenshot from today! I have inquired more than 10 times! Only a computer system with fake employee Fiona is accessible and when you are redirected you get the same blocks of text with no answers to questions! Email address was denied! Access is blocked or denied frequently, including today! No answers to questions, just blocks of text! I made the profit in compliance with all criteria because I pay particular attention to them and am aware of the problems that arise as a result! Basically it is a fraudulent delaying tactic and a disrespect to the customer!
Don't play under any circumstances!
Regards, Klaus
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7 months ago
Thank you very much for your cooperation. I will now transfer your complaint to my colleague, Martin ([email protected]), who will be at your assistance. I wish you the best of luck and hope your issue is resolved to your satisfaction in the near future.
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7 months ago
Hello Klaus777777,
I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I will try to contact a casino representative outside of this thread, as we do not have an established contact for the casino just yet. Also, if there happen to be any developments, please keep me informed.
Best regards
Martin
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7 months ago
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Thanks for the support !
Regards, Klaus
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7 months ago
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
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7 months ago
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Thank you! I don't think this casino cares about a rating because they make enough money by cheating players! You pay in and have no way of getting your winnings, and that's called cheating! No help, no support, just chats with a computer that just keeps sending the same blocks of information until you're forwarded to a specialist who sends the same blocks of words! Emails are either not answered or cannot be delivered! Biggest scam casino I've played at!
Stay away from fraud!
If I do receive any money, I'll write it here!
Regards, Klaus
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7 months ago
Dear Klaus777777,
we are extending the timer again, as we want to explore some other ways to establish contact with the casino. If there are any new developments on the matter, please keep us updated.
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7 months ago
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Daily attempts to make a difference! Nothing happens! Always the same lies!
Regards, Klaus T
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6 months ago
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I write every day! Always the same lies! Today I'm confronted with the facts! Chat is shut down, blocked, or you're redirected so it all starts over! Apparently, the computer system is unavailable! Support email address refused! Wait 7 weeks!
ATTENTION 100 percent fraud!!
Don't deposit! Don't play!!
Rating too high because nothing in this casino is real!
Waiting 7 weeks, just lies, no help, nothing!!
FRAUD Casino!!!!!
Kind regards, KT
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6 months ago
Dear Klaus777777,
I am sorry to confirm that since we haven’t received any response from the casino regarding the issue, we cannot continue with the complaint resolution process and are forced to close it as ‘unresolved’.
Usually, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case and we were left alone in our attempt to solve this issue.
Sadly, I couldn't be of more help, but bear i mind that closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.
The casino can reopen this complaint anytime.
