Extreme Spins Casino - Player is facing unresolved bonus issues.

I made 3 deposits to ExtremeSpins Casino and used the following bonus codes:

-22nd May 2026 - £48 - EXTREME1

-29th May 2026 - £225 -ADRENALINE-RELOAD

-29th May 2026 - £300 -ULTIMATE-THRILLS

I never received the bonus and free spins associated with this. I contacted them at the time and they just told me I did not use the codes although I did. I made a smaller first deposit being new to the casino then made 2 further larger deposits when happy to.

I contacted them several times since May 2026 and have no resolution. They customer support tell me to speak to my VIP manager but I do not get a response or they just say I did not use the codes. I have tried to be patient and reasonable but I am just not getting anywhere.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Extreme Spins Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you already played with your deposit, please?
• Could you please share a screenshot or any marketing material with the bonus offer you activated?
• Have you contacted casino support and asked for assistance as soon as you noticed the issue?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila