Extreme Spins Casino - Player is facing unresolved bonus issues.

I made 3 deposits to ExtremeSpins Casino and used the following bonus codes:

-22nd May 2026 - £48 - EXTREME1

-29th May 2026 - £225 -ADRENALINE-RELOAD

-29th May 2026 - £300 -ULTIMATE-THRILLS

I never received the bonus and free spins associated with this. I contacted them at the time and they just told me I did not use the codes although I did. I made a smaller first deposit being new to the casino then made 2 further larger deposits when happy to.

I contacted them several times since May 2026 and have no resolution. They customer support tell me to speak to my VIP manager but I do not get a response or they just say I did not use the codes. I have tried to be patient and reasonable but I am just not getting anywhere.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Extreme Spins Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you already played with your deposit, please?
• Could you please share a screenshot or any marketing material with the bonus offer you activated?
• Have you contacted casino support and asked for assistance as soon as you noticed the issue?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila

Dear coombesy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru