Extreme Spins Casino - Player claims that payment has been delayed.

VORSICHT: Auszahlung von 800€ wird trotz Sumsub-Verifizierung blockiert – Gefälschte Lizenz!

Bewertungstext:

Ich habe bei extremespins7.com 800 Euro gewonnen und am 20.07. die Auszahlung beantragt. Mein Konto ist über Sumsub ID vollständig verifiziert. Der Support speist mich im Live-Chat nur mit automatisierten Textbausteinen ab und behauptet plötzlich, die Bearbeitung könne bis zu 21 Werktage dauern. Das ist eine reine Hinhaltetaktik, damit Spieler ihr Geld wieder verspielen!

Besonders dreist: Die im Footer angegebene Master-Lizenz (34389464EU) ist komplett gefälscht und existiert im System von Curaçao überhaupt nicht. Eine von mir gesetzte Frist verstrich heute fruchtlos. Ich warne ausdrücklich vor dieser Plattform! Eine offizielle Beschwerde bei Askgamblers ist eingereicht.

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Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

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Dear TANJA1980,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear TANJA1980,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hallo mein Konto wurde schon am 02.07.26 von Sumsub ID verifiziert .

Nein bis heute steht immernoch in Bearbeitung. Werde das geld auch nie bekommen . Hab schon genug im Internet über das casino gelesen .

Dear TANJA1980,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the casino's overall rating. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice for Extreme Spins Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Extreme Spins Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.