ExclusiveBet Casino - Player’s account has been closed after a withdrawal.

Dear Casino Guru Team,

I would like to submit a complaint regarding my experience with ExclusiveBet.

I completed the bonus wagering requirements according to my account information. Before making a withdrawal, the system showed that I had a remaining wagering requirement of 54 USD. I then wagered 55 USD, after which my balance was moved to my real account, and I was allowed to withdraw 65 USD.

The withdrawal of 65 USD was processed and paid successfully without any issue. However, immediately after the withdrawal was completed, my account was blocked, and the remaining 89 USD in my account was changed to a bonus balance that I can no longer access.

ExclusiveBet is now claiming that the wagering requirements were not completed, which contradicts the fact that their system allowed my withdrawal to be processed. I have requested an explanation and account review, but I was only told that it was "management's decision" and that nothing could be done.

I believe this situation requires an independent review. I kindly ask Casino Guru to investigate whether ExclusiveBet has handled my account fairly and according to their published terms and conditions.

Thank you for your assistance.

Kind regards,

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Have you contacted the casino customer support via email to ask about the reason why your account was blocked?
• Could you please send me a link or a screenshot of the bonus you activated and played with?
• Have you deposited any real-money funds in order to activate this promotion?
• Did the 89 USD also originate from a bonus or were these your own deposited funds?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila