EUWIN Casino - Player's account has been closed after winning.

I deposited around Rm10000 into my EUWIN acc and play live casino . I hit the jackpot . I win rm370000 . And day after i try to login into my acc but cant . It said i need to contact customer service . But when i try to contact them . I got blocked and cant contact anybody from euwin . Its totally scamm .

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Dear cancerbeeb,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• How long have you been a player at this casino, please?  
• Did you pass the verification before you lost access to the account?  
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,  

Katarina

Hi Katarina , thank you for replying me .

I have been play at euwin casino almost 1 year .

I have pass all the verification they ask .

I accumulate my winning without an active bonus .

I didt use any active bonus from casino .

Hi Katarina ! Any update from the casino ?

Dear cancerbeeb,

thank you for your reply. At this point the casino has not been contacted as we need to gather more information.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

Hi Katarina, i already sent everything i have to your email . I hope casino guru can solve my complaint. Looking forward to your reply . 🙏🏻

Hi Katarina , I just sent new email to you . Last time i sent it to wrong email . Looking forward to your reply 🙏🏻

Dear cancerbeeb,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Katarina

Hello cancerbeeb,

I'm Michal, and I have taken over your complaint. I have reviewed this case, and I will contact the casino to shed more light on this matter and to see if I can help somehow.

We would like to invite EUWIN Casino to join the conversation.

Dear EUWIN Casino,

I kindly seek clarification concerning the factors that resulted in the closure of the player account

If there are any relevant details or circumstances pertaining to this case that cannot be shared publicly, I kindly ask that you provide them directly to me at michal.k@casino.guru for an independent review.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear cancerbeeb,

I have tried to contact the casino repeatedly, but I have had no success. I'm afraid there is not much that can be achieved without cooperation from their side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

I can only recommend that you choose casinos based on their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Michal

Casino Guru