The player from Slovakia reports that the casino is withholding €800 of his legitimate funds, claiming it is based on unsubstantiated allegations, which he believes violates consumer protection laws.
Eurogold Game Casino - Player’s funds are being confiscated.
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Waiting for Casino Guru to reply
6d 22h 20m 14s
Eurogold Game Casino
Safety Index 9.0 Very highCase summary
Discussion
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Public
21 hours ago
Translation
They are currently illegally withholding €800 of my legitimate funds. Your attempt to seize my balance based on unsubstantiated and arbitrary claims is a direct violation of consumer protection laws.
Automatic translation:
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1 hour ago
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1 hour ago
Hello
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Do you currently have access to your account?
- Did you accumulate your winnings with or without an active bonus?
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
