The player from Ontario faces an issue with his account on Etheryl.io, as it has been flagged and locked following a significant withdrawal request of 2800 CAD. Despite being a loyal customer and not violating any rules, he has received no communication from the compliance team regarding the issue and is frustrated by the lack of response from customer support.
Etheryl.io Casino - Player's account is closed and withdrawal is delayed.
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Waiting for Casino Guru to reply
6d 21h 51m 14s
Etheryl.io Casino
Safety Index 7.4 Fresh casinoCase summary
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yesterday
Hi, Ive been playing on Etheryl.io for sometime now, around 8 months, and have made significant amount of withdrawals through the casino. Yesterday I won quite a bit, around 2800 CAD and wanted to withdraw and the withdrawal usually takes like a couple of hours but they didnt process it for sometime. I contacted support and they said its usually 24 hours so I waited and then I contacted VIP team and they came back with a response that my account has been flagged and compliance team will review account. My account is fully locked and my withdrawal is on hold. Ive been trying to get a hold of the the VIP team but no response as to what the issue is and why my account is flagged and compliance hasnt reached out. Support chat has been saying they will follow up but no response from them too. Ive been really loyal to the casino and havent gone against their rules. I am really lost as to what to do and have waited for so long. What should I do in this case?
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3 hours ago
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3 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Etheryl.io Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Is your player's account accessible to you? Can you log in?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
