Etheryl.io Casino - Player’s account has been permanently closed.

I deposited USD 1,000 into my account at Etheryl.io and subsequently won approximately USD 5,000–6,000 through gameplay.

When I requested a withdrawal, Etheryl.io disabled both the deposit and withdrawal functions on my account. Shortly afterwards, my account was blocked and then permanently closed.

Etheryl.io claims that I operated multiple accounts. This allegation is false. I have only created and used one account at Etheryl.io. The casino has not provided any evidence identifying the alleged additional account or explaining how it is supposedly connected to me.

I am willing to complete any reasonable identity or security verification required to establish that the account belongs to me. I can provide my deposit records, correspondence with the casino, and other relevant documentation.

I am asking Etheryl.io either to provide clear and specific evidence supporting its allegation or to return my deposited funds and pay my legitimate account balance.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Do I understand correctly that you hadn't completed verification before you lost access to the account?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina