Ether Empire Casino - Player’s withdrawal requests are delayed.

Несколько месяцев назад я открыл счет в казино и сделал 2 депозита. Через некоторое время я попытался вывести средства, но мне все-время приходил моментальный отказ. Я заполнил профиль, загрузил все документы для верификации (документы прошли проверку), но даже после этого я не мог вывести средства. Я писал несколько раз на электронную почту, но ответа не получил. В живом чате есть бот, который говорит, что оператор свяжется с вами очень скоро. Но, вскоре чат закрывается без объяснений. Я делал ставки как в слотах, так и на спорт. Бонусов у меня нет. На счету 245 долларов. Прошу помочь в решении проблемы вывода средств в данном казино.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Have you accumulated your winnings with the help of a bonus?
• Do I understand correctly that you haven't managed to reach a human agent in the casino whatsoever?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Здравствуйте. Нет, выплат от казино ранее я не получал. Бонусов не брал. Живой оператор в чате мне так ни разу не ответил (только лишь чат-бот).

Dear rokita555,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, (jean.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello rokita555,

I am sorry to hear about your troubles. I am Lala and I will be taking care of your complaint from now on.

As the first order of business, I will try to contact a casino representative outside of this thread, as we do not have an established contact for the casino just yet. Also, if there happen to be any developments, please keep me informed.

Best regards,

Lala

Здравствуйте. Да, конечно, но, новостей от казино как не было, так и нет.

Здравствуйте. Скажите, есть-ли новости по моему делу? Ответило-ли вам казино?

Dear rokita555,

I have repeatedly tried to contact the casino but have had no success. Unfortunately, without cooperation from their side, there is little that can be achieved. Since the casino operates without a valid license and does not refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as unresolved in our system.

I understand this isn't a satisfactory solution to your issue. However, the decrease in the casino's rating caused by unresolved complaints could help change their approach. If the casino decides to respond, we will reopen the complaint and notify you by email.

I am sorry we could not be of more help on this occasion.

Best Regards,

Lala