Epicbet Casino - Player’s winnings have been confiscated.

Hello Casinoguru.

I am seeking help because my withdrawal of 5000 USDT was rejected and my net winnings were confiscated. Only my deposit of 335 USDT is available. The winnings were won mostly from my own funds, but also from a bonus of 30 USDT.

Epicbet has sent me an email explaining that they have evidence of that I have breached some of the casinos terms, which I do not agree with.

I think it now would be a good idea to contact a third party here to review the evidence against me. I hope this will resolve the case and that they will credit me my winnings back.

Thank you in advance

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We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Epicbet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Did the casino explain which terms and conditions were breached?
• Could you please link or share a screenshot of the bonus you activated and played? Alternatively, share any description of the bonus, to the best of your ability.
• Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thanks for the information shared via email.

Could you please clarify whether your winnings were achieved by focusing on sports betting? Have you played any live/table games in the casino?

Were you asked to submit any documents for verification? Which documents did you provide during verification?

Please let me know.

Hi,

Most of my winnings origin from sports betting. A small portion of the wins origin from Baccarat.

I have completed id and proof of address verification. They were both approved.

David

Thanks for your reply.

• Was the baccarat game you played a live game with other players in the lobby participating?
• While playing baccarat, have you reduced risk by placing bets on multiple outcomes in the same round?

I can't remember if it was Evolution first person baccarat (single player) or live casino. This was only a small part of the balance which was won with baccarat, and it was no bonus involved at this time. And no, I only played on one outcome.

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Martin, who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello Dayho,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I would like to invite the Epicbet Casino representative to enter the discussion.

Dear casino representative,

could you please check the case and explain the matter to us? Why were the player's funds confiscated? Can you share any of the evidence the player has mentioned?

Thank you in advance for providing us with your view of the issue. In case there is any confidential information, please message me at martin.l@casino.guru.

Hello Casino Guru team.

FYI: We have sent a response, explaining this case to the provided email.

Kind regards,

Epicbet Team

Dear casino representative,

thank you for providing us with the requested evidence.

Dear Dayho,

After reviewing the evidence provided by the casino, we have come to the conclusion that the casino’s decision to confiscate your winnings was justified. Based on the materials shared, it does seem clear that you have engaged in syndicate-style betting activity, which constitutes a clear breach of the casino’s terms and conditions.

Given the nature of the evidence and the casino’s explanation, we find no grounds to challenge the decision made by Epicbet. Therefore, we agree with the player’s winnings remaining forfeited, and only the original deposit of 335 USDT staying available for withdrawal.