Epicbet Casino - Player's account has been closed and funds confiscated.

I am an Epicbet player under the email [removed by Casino.Guru admin]

Yesterday (Friday, August 29, 2025, approximately 9:00 PM to 1:00 AM), I made a withdrawal request for 10,000 CLP, which was placed in a "pending" status. However, today I discovered that my account was closed without prior notice, citing "false information" that needed to be verified.

I want to make the following clear:

1. I have never created multiple accounts or used false information.

2. My withdrawal was requested and on hold when my account was closed.

3. I have not received any concrete evidence from the casino regarding the alleged violation.

4. I consider the confiscation of my funds to be unjustified and request the immediate return of my legitimately earned money.

I ask the moderators of this site to contact Epicbet to demand a clear response and documented evidence of the accusation. I also request clarification on whether my withdrawal was processed before my account was closed or if it was frozen along with the rest of my funds.

I appreciate your support and look forward to a fair resolution.

Sincerely,

Benjamin *****

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Epicbet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you have been a player at the casino?
• Did you achieve your current balance with the help of a bonus?
• How were you informed about the result of the verification process?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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Since this happened to me, I had been playing at the casino for about a week. This money started with 1,000 CLP free that the casino gave me, with minimum requirements to meet to release that money, which I managed to get: 10,000 CLP that could be withdrawn. I placed the withdrawal and everything was fine. I entered my bank details and the request was pending. At that moment, they asked me for data verification, in which my account had a name that did not match the identity card, but only that, since everything else was in compliance. I filed a complaint for the alleged violation and closed the account, but the response was completely unsatisfactory.

Thanks for your reply.

Could you please share more details about the mismatch between the name you provided on your documents and the data you entered in your player's profile?

Information containing personal information will be marked as private.

Alternatively, provide an explanation via email to [email protected]

Thanks in advance for your cooperation.

Dear Mincho,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru