Epicbet Casino - Player's account has been closed, and funds confiscated.

Hello Casino Guru Complaint Team,

I would like to submit a formal complaint against Epicbet.

Epicbet has permanently closed my account and confiscated my remaining balance of approximately EUR 5,000.

The reason given by Epicbet is an alleged breach of their Terms and Conditions, specifically clauses 8.4.3.4, regarding coordinated / syndicate betting, and 3.7.2, regarding account closure procedures.

I strongly dispute this allegation.

I have not participated in coordinated or syndicate betting, acted on behalf of any group, used multiple accounts, or attempted to bypass Epicbet’s betting limits or controls. My betting activity was conducted on my own behalf.

Epicbet has not provided any concrete evidence to support the confiscation. They have not identified any specific bets, dates, markets, linked accounts, IP addresses, devices, payment methods, or other factual basis for their decision. Their response only states that they cannot provide further details due to privacy, data protection, and security reasons.

Because Epicbet has closed my account, I no longer have access to my account dashboard, betting history, balance page, or internal account records. Epicbet is the party holding all relevant data, including my balance history, betting history, account logs, and the alleged evidence used to justify the confiscation.

I believe it is unfair and disproportionate for an operator to confiscate approximately EUR 5,000 based on a vague allegation without providing the player with any concrete evidence or meaningful opportunity to challenge the decision.

I am requesting that Epicbet either:

Provide clear and specific evidence proving the alleged breach of Terms and Conditions, or

Return my confiscated balance in full.

I can provide Epicbet’s email confirming the account closure and confiscation, as well as any available communication and payment records.

Thank you for reviewing my complaint.

Kind regards,

[Redacted]

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Could you please advise which games you focused on - slots, live casino, sports betting, etc.?

Sports betting

Did you pass the verification before you lost access to the account?

Yes

Did you accumulate your winnings with or without an active bonus?

Without active bonus

Thank you for your reply, Theostian. I’m sorry to say I don’t have good news. If your account was blocked after placing only sports bets, it’s likely the casino detected activity that prompted that decision. Because we don’t have sufficient expertise or insight into this area of online gambling, we are unable to interpret the casino’s investigation or their explanation accurately and therefore cannot judge this case fairly. This does not mean we consider your complaint unjustified; we are simply unable to evaluate it properly. I understand how frustrating this must be for you, and I apologize that we cannot be of more help.

After reviewing the available information, we must close this complaint. I’m sorry we could not resolve this for you. Please don’t hesitate to contact us in the future if you encounter issues with this or any other casino — we will do our best to assist.