The player from Sweden had a withdrawal issue: despite assurances from the casino that the payment had been prioritized, he had not received his winnings and his emails remained unanswered. After the player submitted the complaint, we asked for additional information to investigate the matter further. However, the player did not respond to our follow-up questions within the given timeframe. As a result, we were unable to proceed with the investigation and had to reject the complaint.
EmirBet Casino - Player's withdrawal has been delayed.
Closed
Our verdict
Player stopped responding
Amount: 1,400 kr
EmirBet Casino
Safety Index 4.0 LowCase summary
Discussion
Public
Public
2 years ago
Translation
Hi,
They are not paying out my winnings, only stating that the withdrawal has been prioritized and that I should keep an eye on my email. However, no money has been received, and I'm not getting any responses via email.
Automatic translation:
Public
Public
2 years ago
Hello tobbesbyggab,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with EmirBet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
