EmberBet Casino - Player's deposit is delayed and not credited.

My official bank statement confirms that the funds were fully debited from my account immediately on 08-09-2026. However, the deposit has not been credited to my player balance, nor has my selected deposit bonus been activated.

​When I contacted customer support via live chat and email, I received generic, automated responses claiming that the payment is in "pending status" and to wait 3–5 business days, despite this being an instant transfer that has already cleared my bank.

​I am requesting that EmberBet either credit the full €1,000.00 to my account immediately (along with my chosen bonus) or issue a complete refund back to my bank account.

​I have attached my official bank receipt from Argenta Spaarbank and screenshots of my conversations with support as evidence

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Dear Wali19,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika