The player from Greece has been waiting for a withdrawal for 6 weeks and encounters unhelpful responses from customer support, including inconsistent information about the casino's website. After requesting further details about the withdrawal, the live chat is now unavailable, and emails go unanswered.
Electric Wins Casino - Player’s withdrawal is delayed and support is unresponsive.
Opened
Current status
Waiting for Casino Guru to reply
6d 12h 42m 25s
Electric Wins Casino
Safety Index:Very lowCase summary
Discussion
Public
Public
yesterday
Translation
I made a withdrawal on 8/4 and in the chat they keep telling me to wait. Big load of withdrawals and that's it.
When I ask for more information, withdrawal code, withdrawal description, and so on, they tell me they can't give me the details.
What seemed strangest to me of all is that on the same day at 2 different times I spoke with the same representative and asked him about the official website and he told me 2 different pages. electricwins11.com then electricwins22.com and I was connected to the page electricwins77.com.
And when I sent it to him with a screen shot, he replied that I should contact the company's support email for more information and closed the conversation and no longer opens the live chat for me. They never answer emails. I don't know how I will get my money. Have you had a similar experience with this casino?
I have screenshots of all my conversations with them.
Automatic translation:
Public
Public
11 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
11 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
