The player from Sweden had requested a withdrawal two months ago, and although his account had been approved prior to the request, it remained in 'pending mode.' Customer support had cited temporary delays, despite the initial promise of processing within 21 business days. The player had completed wagering requirements for a bonus before attempting the withdrawal. The complaint was closed as unresolved because the casino consistently failed to respond to mediation attempts, preventing any further progress. It was noted that this lack of cooperation affected the casino's overall rating.
Electric Wins Casino - Player's withdrawal is delayed.
Unresolved
Our verdict
No reaction policy
Black points: 36
Amount: €200
Electric Wins Casino
Safety Index:Very lowCase summary
Discussion
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4 months ago
Translation
Account approved before I requested the withdrawal. Is currently in "pending mode" Customer support keeps claiming they have temporary delays. Initially promised withdrawal within 21 business days.
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4 months ago
Important notice:
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If anything seems suspicious, contact us directly.
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4 months ago
Dear boyracer, thank you for submitting your complaint. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
- Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila G.
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4 months ago
Translation- This was the first withdrawal attempt
- I received a bonus, which I wagered/cleared
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4 months ago
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Bonus completed.
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3 months ago
Dear boyracer,
Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved." This will affect the casino's overall rating. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice for Electric Wins Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Electric Wins Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
