ElaBet Casino - Player's withdrawal is delayed and account issues persist.

Good evening I want to file a complaint with the worst casino I have ever played. On the first day I withdrew 750 euros and it was processed for 2 days while they told me that it would be ready in a day at most, resulting in me losing it and having to put it out of my own pocket, but 4500 euros where I tried to make a withdrawal again and again the system wouldn't let me, they rely on players who are more addicted and unfortunately I fell into the trap, I know I won't get it, I closed it and I hope they close them too, that's all. Stay away from this casino guys, at least the money I deposited in those 2 days I would want back for moral damages, it was 4-5 thousand..

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Did you tell the casino that you were struggling to control your gambling or ask it to close or exclude your account before making the deposits you eventually lost? If so, please provide the dates and your complete correspondence with the casino. If you contacted it by email, please forward the original emails in .eml or .msg format. My email address is veronika.f@casino.guru.
• Did you complete the full KYC verification at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika